Refund policy
Refund Policy
Last updated: August 2, 2026
We offer a 30-day return-request window. You have 30 days after delivery to contact us and request a return. This voluntary policy is subject to the conditions below and does not reduce any non-waivable rights under applicable law or a payment provider’s rules.
1. Eligibility
For a voluntary return, the product must be unused, uninstalled, complete, and in the same condition in which it was received, with all accessories, tools, inserts, labels, and original packaging. You must provide the order number or other proof of purchase.
Installation, use, contamination, modification, forced fitment, missing parts, or damage after delivery may make a non-defective item ineligible for a voluntary return. This restriction does not apply when the product was defective, damaged in transit, incorrectly supplied, or materially different from its description.
2. Return authorization and address
Before sending anything, email luzhikai50@gmail.com with your order number, reason for return, vehicle model and model year when fitment is relevant, and clear photos or video if requested.
If approved, we will issue written return instructions and the exact authorized address for our designated returns facility in China. Do not return an item to the sender address, a registered-office address, or any address not provided in our authorization. Unauthorized returns or returns sent to the wrong address may be rejected or delayed.
A return authorization normally remains valid for 14 calendar days after issue. Contact us before it expires if you need an extension or replacement authorization. This authorization period does not shorten the 30-day period for requesting a return or any mandatory legal or payment-provider deadline.
3. Return shipping and responsibility
For a change of mind, fragrance preference, duplicate order, or incorrect vehicle selection where our fitment information was accurate and the item supplied matches the order, the customer is responsible for tracked return shipping and any related carrier charges.
Pack the return securely and keep the tracking receipt. To the extent permitted by law, the sender is responsible for the return shipment until it is received at the authorized facility. We are not responsible for a return sent without tracking, sent to an unauthorized address, or damaged because of inadequate packaging.
If the item is confirmed to be defective, damaged in transit, incorrectly supplied, or materially different from its description, we will provide an appropriate remedy at no additional cost, which may include a replacement, refund, or prepaid return label. Customer return-shipping responsibility does not apply when our fitment information, advice, fulfillment, or product was at fault.
4. Condition-based deductions
We do not impose an automatic percentage restocking fee. For a voluntary return, any deduction will be limited to actual, demonstrable loss in value caused by missing parts, damage, contamination, use, installation, or handling beyond what is reasonably necessary to inspect the product. If a deduction applies, we will explain the evidence and calculation. No such deduction applies to loss caused by our error or a confirmed defect.
Original expedited-shipping charges, customs charges, and optional services are non-refundable for voluntary returns. This does not apply where applicable law requires reimbursement or where the return is caused by a defective, damaged, incorrect, or materially misdescribed item.
5. Refused and undeliverable shipments
If a shipment is returned because the customer supplied an incomplete or incorrect address, failed to collect it, or refused delivery without a valid product or delivery issue, we may deduct only the actual, documented carrier return charge, redelivery charge, or duty charged to us, to the extent permitted by law. We will not make such a deduction when the return resulted from our error, transit damage, material undisclosed charges, or a material delivery delay for which the customer had a right to cancel.
6. Damaged, defective, incorrect, or missing items
Please inspect the order on arrival and contact us promptly, preferably within 7 days, so packaging and carrier evidence can be preserved. Include the order number and clear photos or video. Reporting later than 7 days does not automatically cancel rights available under applicable law or the payment provider’s rules, but delay may make a carrier investigation more difficult.
7. Non-returnable voluntary returns
The following are not eligible for a voluntary change-of-mind return: used or installed products; products missing components; products damaged after delivery; gift cards; items clearly marked final sale; and opened or used AromaTabs or other fragrance products returned only because of scent preference. These exclusions do not apply to an incorrect, damaged, defective, or materially misdescribed item or to rights that cannot legally be excluded.
8. Exchanges
The fastest way to exchange an eligible item is to obtain return authorization and then place a separate order after approval. Replacement handling for a confirmed defect or fulfillment error will be arranged directly with us.
9. Refunds
After the authorized return is received and inspected, we will notify you whether the refund is approved and of any documented deduction. An approved refund will be issued to the original payment method within 10 business days. If applicable law or the payment provider requires a faster refund, that requirement controls. Banks and PayPal may need additional time to post the credit.
If we cannot ship within the promised time, we will request consent to a revised shipment date or provide the cancellation and full-refund option required by applicable law. A seller-initiated cancellation for unshipped goods will be refunded promptly, including amounts that applicable law requires us to return.
10. Order cancellations and changes
Email us immediately to request cancellation or an address change. We cannot guarantee a change after payment review, picking, packing, or shipment has begun. If the order has already shipped, the applicable return terms apply.
11. Payment disputes and duplicate recovery
Please contact us first so we can investigate and offer an appropriate remedy. Nothing in this policy restricts rights available through PayPal, a card issuer, or applicable law. We may submit order, product, tracking, delivery, fitment-selection, and communication records when responding to a dispute. A customer may not receive both a direct refund and a second recovery for the same amount.
12. Contact
For returns, refunds, cancellations, or delivery issues, contact luzhikai50@gmail.com before sending any product.